📜 Refund & Return Policy 

 

At Gem Rock, we want you to be fully satisfied with your purchase.

Returns

• Returns are accepted within 14 days of delivery
• Items must be unused, undamaged, and in original condition
• Custom, resized, or special orders are non-returnable

Refunds

• Once we receive and inspect the item, we will notify you
• Approved refunds will be processed within 7-14 business days
• Original shipping costs are non-refundable

Damaged or Incorrect Items

• Please contact us within 48 hours of delivery
• Provide clear photos/videos for verification

Return Shipping

• Buyer is responsible for return shipping costs
• We recommend using a trackable shipping service

📩 Email: gemrock@gmail.com
📱 WhatsApp: +94 76 721 1310