Terms of service
📜 Terms of Service
Terms of Service
Welcome to Gem Rock. By accessing or purchasing from our store, you agree to the following terms:
🛍️ General Conditions
- By using this website, you confirm that you are at least the age of majority in your country
- You agree not to use our products for any illegal or unauthorized purpose
- We reserve the right to refuse service to anyone at any time
💎 Product Information
- All gemstones are natural unless clearly stated otherwise
- Some stones may be heated or untreated, and this will be mentioned in the product description
- Natural gemstones may contain inclusions — this is normal and not considered a defect
- Colors may slightly vary due to lighting and screen settings
- All sizes and weights are approximate
💳 Payments
- We accept secure payments via:
- Bank Transfer
- Wise
- Western Union
- Card Payments
- Orders will only be processed after full payment is received
🚚 Shipping
- We ship worldwide from Sri Lanka
- Shipping cost and delivery time are mentioned in our Shipping Policy
- We are not responsible for delays caused by customs or courier services
🔁 Returns & Refunds
- Please refer to our Refund Policy for full details
- We reserve the right to refuse returns that do not meet our policy conditions
⚠️ Limitation of Liability
- We are not responsible for any indirect, incidental, or consequential damages related to product use
- Buyers are responsible for ensuring the suitability of gemstones for their intended use
🔒 Privacy
- Your personal information is handled according to our Privacy Policy
- We do not sell or share your information
✏️ Changes to Terms
- We reserve the right to update or modify these terms at any time without prior notice
📩 Contact Information
For any questions regarding these Terms:
📧 Email: gemrock@gmail.com
📱 WhatsApp: +94 76 721 1310