🚚 Shipping Policy

Gem Rock ships high-quality natural gemstones worldwide.

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⏱️ Processing Time

• All orders are processed within 1–7 business days
• You’ll receive a confirmation email once your order is shipped

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🌍 Shipping Methods & Delivery Time

• Standard International Shipping: 14–21 business days
• Shipping times may vary due to customs clearance or courier delays

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💰 Shipping Costs

• Flat rate: $30 worldwide
• Shipping cost is non-refundable

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🔄 Tracking

• All shipments include a tracking number
• You’ll be notified via email or WhatsApp once your order is shipped

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⚠️ Important Notes

• We are not responsible for delays caused by customs, local couriers, or other unforeseen circumstances
• Buyer is responsible for return shipping if a return is approved

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📩 Contact

If you have questions about your shipment:
📧 Email: gemrock@gmail.com
📱 WhatsApp: +94 76 721 1310